In the description of each product there is an individual table with exact dimensions.
Can I change the order before sending the package?
We are able to make any changes until the payment is posted. In this case, please contact us by phone or email.
Until when can I make a deposit?
The waiting period for payment is 5 days. The transfer should be posted until the deadline expires otherwise the order will be automatically canceled. It is not possible to extend the payment deadline.
How can I make a payment for a purchased item?
All information on this subject can be found in the PAYMENTS tab.
Can I get a VAT invoice?
Yes, of course there is such a possibility. In order to receive an invoice please contact e-mail.
I did not manage to pick up the package that has already returned to the sender. What to do?
In this case, please contact us by e-mail.
The product turned out to be too small / too large. Can I exchange it for another size?
In the REPLACEMENT / RETURN tab, we described the entire exchange procedure and returns. We invite you to familiarize yourself with its content
I received an item that is not compatible with the order.
In this case, please submit a complaint. A detailed description of the procedure can be found in the COMPLAINTS tab.
Is it possible to place orders over the phone?
Yes, there is such a possibility. Please contact us on: 33 845 11 07
How can I get a refund?
We send the return by bank transfer to the account indicated by the customer.
Is it possible to make an amendment in a submitted order?
Until the order is delivered for execution, the customer may cancel or change the order. In the case of transferring an order for processing, it is automatically forwarded to the warehouse. Therefore, it is not possible to make any changes to it.
I forgot my password, can I get it back?
Yes, you can do it by choosing the REMINDER PASSWORD option
Can two orders be combined?
Yes, but in the case when the first order has not yet been sent. Then both orders are sent simultaneously (in one package) and we charge the shipping fee only once.
Is personal collection possible?
Yes, personal collection is possible at our company headquarters. The exact address can be found in the CONTACT tab
There is no my color / size. What should I do?
Please send an email to: firstname.lastname@example.org We will contact you as soon as possible.